Due to COVID-19, the Hammer Museum is temporarily closed. More information.

CURRENT OPENINGS

Opportunities at the Hammer Museum are posted on UCLA's Career Opportunities portal. To filter for Hammer Museum jobs, click on the Search Jobs button, and scroll to the bottom of the listing page to find the search panel. Enter "Hammer" in the Keyword search field.

Chief of Human Resources, Equity & Engagement
Senior Media Producer

YEARLY OPPORTUNITIES

Chief of Human Resources, Equity & Engagement

The Hammer Museum is in search of a Chief of Human Resources, Equity & Engagement (CHREE) to provide strategic leadership and direction in the areas of Human Resources, Diversity, Equity, Accessibility, and Inclusion (DEAI), and the Visitor Experience and Gallery Operations departments. As a senior member of the Museum's management team, the CHREE is responsible for HR strategy and planning, talent management, organizational and performance management, and the direction and oversight of staff operations and HR budgets. S/he/they will craft an ongoing strategy to incorporate inclusion initiatives and racial equity best practices by collaborating across the museum with all staff to assess programs and necessary improvements and to proactively champion the continued evolution of an inclusive culture in which everyone can thrive.

The Hammer Museum believes diversity, equity, accessibility, and inclusion are integral to fulfilling our mission to illuminate lives and build a more just world through art and ideas. We actively seek out different perspectives to broaden and enrich our understanding of the world. We believe this inspires thoughtful and provocative exhibitions and programs that serve the vibrant and varied communities that make up the city of Los Angeles.

The Position

The CHREE reports to the Deputy Director of Finance, Operations & Administration, and indirectly reports to the Deputy Director of External Affairs. The CHREE will supervise the HR Manager, the Senior Manager of Visitor Experience (‘MVE’), and the Manager of Gallery Operations (‘MGO’) and, through these direct reports, indirectly manage the HR Coordinator, Assistant Manager of Visitor Experience, as well as 100–150 part-time staff (a majority of whom are university students).

Key priorities are as follows:

  • DEAI: Provide leadership in creating and fostering diversity, equity, accessibility, and inclusion (DEAI) and anti-racism efforts for the museum. Promote an organizational commitment to DEAI through interaction with individuals within the museum, UCLA community, and public.
  • Visitor Experience: Ensure that the Hammer Museum’s visitor experience is engaging, enjoyable, and in line with its mission, DEAI goals, curatorial approach, and role as an active cultural center.
  • Human Resources: Enhance/develop, implement, and enforce HR procedures, as appropriate, to provide outstanding support to all Hammer Museum employees and external vendors, as well as improve the overall effectiveness of museum operations.
  • Leadership: Provide direction, coaching, and mentoring to ensure a positive work environment and high levels of productivity and motivation for Human Resources and Visitor Experience/Gallery Operations staff.
  • Organizational Development: Collaborate on developing the organizational structure and robust workforce plan in support of the Museum's long-term goals and objectives.

Human Resources Management

  • Oversee the development and implementation of HR programs and goals, including competitive compensation, benefits analysis, performance management, management training, staff development and retention, and general benchmarking.
  • Direct and supervise the Senior Manager of HR in all aspects of human resources for approximately 100 full-time and 150+ part-time staff and students ($14.5 million payroll and benefits). Work closely with the museum's executive management to strategize long-term and transitional staffing plans.
  • Develop and oversee initiatives that broaden the Hammer's outreach to diverse, qualified candidates and implement best practices in inclusive hiring processes.
  • Serve as Senior Executive in charge of the relationship with UCLA Campus Human Resources regarding strategic viewpoint, management for HR compliance, etc. Liaise with UCLA School of the Arts and Architecture's Office of the Dean as needed on sensitive and exceptional matters.
  • Guide to HR and other staff on complying with University personnel policies and collective bargaining agreements, applicable federal and state employment laws, and campus procedures and systems, as well as strategizing sensitive employee relations and performance management matters.

Staff Diversity, Equity, and Inclusion

  • Collaborate with senior executive leadership and the internal cross-departmental Diversity and Inclusion Group (DIG) to co-create DEAI and anti-racism initiatives and operational goals and assessments and resolve impediments to achieving DEAI goals. Ensure that all interactions are within UCLA, state, and federal policies.
  • Determine measures of accountability to ensure DEAI goals are met across the institution.
  • Design and implement training programs, presentations, and workshops to continuously educate all staff members on DEAI. Provide guidance and resolution to employee concerns and complaints related to DEAI.
  • Develop and implement talent acquisition processes ensuring inclusive recruitment and hiring procedures; create best practices and monitor and evaluate protocol as needed.

 

Visitor Experience and Gallery Operations

  • Develop and actively manage the Visitor Experience and Gallery Operations labor and operating budgets of approximately $1.2M.
  • In partnership with the leaders of Visitor Experience (MVE) and Gallery Operations (MGO), oversee public-facing and back-of-house facets of the Museum's Visitor Experience and Gallery Operations program and staff of 100 - 150 Frontline and Gallery Ambassadors; initiate cross-departmental frontline initiatives; ensure equitable operations, staffing, and training plans across public-facing teams.
  • In collaboration with Deputy Director, External Affairs and Chief Communications Officer, work to maximize audience engagement and public outreach to expand and diversify the Hammer's audience.
  • Serve as a frontline representative to museum leadership and communicate visitor needs to other museum departments. In partnership with Senior Manager, Visitor Experience (MVE) and Manager, Gallery Operations (MGO), develop and implement standards, policies, and procedures through a lens of equity and inclusion and based on best practices in the museum and cultural institutions' field.

 

Organzation Strategy, Advancement, and Design

  • Collaborate with Deputy Director of Finance, Operations & Administration on strategy for developing a robust workforce plan for the long-term future of the organization, including organizational structure annual salary budget and long-range labor cost forecasts, and an equitable compensation structure.
  • Work with leadership and managers to design positions that address current needs, reflect DEAI best practices, anticipate future demands, and provide avenues for institutional growth.

 

Staff Management

  • Determine optimal organizational structure and talent management strategies to recruit, coach, and retain high-performance staff to deliver on organizational priorities. Monitor results and ensure accountability for performance.
  • Cultivate and promote an inclusive workplace environment that encourages and supports diverse perspectives.

 

To apply, please submit letters of interest and resumes to [email protected]

Senior Media Producer

The Senior Media Producer independently leads the creation of digital time-based media production, publication, and maintenance at the Hammer Museum. This role is a leading member of a team that executes the museum's ambitious and growing video program, which includes the production of original multimedia content, live online programming, and a robust online media archive. Working closely with the communications team, content specialists, and senior leadership, the Senior Media Producer is responsible for leading the creative direction of the museum's overall long-term video production strategy, a key aspect of the overall promotion of the museum's brand, exhibitions, artists, and activities.

The Senior Media Producer is responsible for all technical media production and online video platforms to support the museum's ability to adapt to the quickly changing landscape of digital and online video. The producer is accountable for producing video and other time-based media within the arts and culture sector, and can negotiate among the goals of multiple and varied stakeholders, including curators and contemporary artists, to develop creative solutions.

With direction from the Associate Director, Digital Content, the Senior Media Producer sets high-level strategy, creates and enforces production schedules; produces, develops, and manages all methods, materials, and techniques used for multimedia productions; is responsible for negotiating media licenses and contracts; manages a budget for equipment and video production; and assigns production tasks to crew members as needed. The Producer also makes decisions about the workflow of video production, and the distribution and retention of multimedia assets, coordinating with the Digital Asset Manager, Audio-Visual department, the Information Technology department and other stakeholders.

For full job description, please visit UCLA Career Opportunities and search the campus job openings for Requisition #32704.

Application: Visit UCLA Career Opportunities and search the campus job openings for Requisition #32704. Please submit an online application as instructed. Due to the volume of resumes that we receive, we are regretfully unable to respond to phone calls and emails regarding the status of applications and the recruiting process.

Public Programs Student Assistant

Salary: $15.00 hourly

Job Summary: The Public Programs Student Assistant position is open to all undergraduate UCLA students. The student will aid in Public Programs administrative tasks, including but not limited to organizing files and storage, coordinating hospitality, accounting, program outreach, and assisting with overall departmental logistics.

Days/Hours: 10–20 hours a week

Qualifications:

  • Registered UCLA undergraduate students
  • Ability to pay attention to detail, work independently, and follow through on assignments
  • Basic knowledge of graphic design programs such as Photoshop, InDesign, and Illustrator
  • Excellent written communication skills
  • Proficient knowledge of Microsoft Word
  • Preferred: Proficient knowledge of Microsoft Excel, PowerPoint or Keynote
  • Preferred: Experience with marketing and social media outreach
  • Preferred: Evening availability (4–8 p.m.)

 

To apply, please submit a resume, cover letter, and work availability to [email protected], with "Public Programs Student Assistant" in the subject line.

Gallery Ambassador

Department: Gallery Operations

Salary: $15.00 hourly

The Gallery Ambassador position combines the responsibilities of art protection and appreciation promotion with museum visitor service. The primary responsibility of a Gallery Ambassador is the safety of the artwork and enforcement of museum policies. A Gallery Ambassador is responsible for monitoring the gallery spaces and protecting the art while engaging with the public to answer questions and provide information about the exhibits and the Hammer. A Gallery Ambassador also provides exceptional customer service by greeting visitors as they enter the galleries and ensuring that all guests have proper access.

Days/Hours: Approximately 15–18 hrs/week, or as needed for operations. Must be able to commit to a set schedule each quarter.

Qualifications:

  • Registered UCLA Undergraduate only
  • Experience/interest in working in a dynamic environment with both fast-paced and slower settings
  • Customer service experience
  • Ability to work a variable schedule per week; must have availability for one 3:15pm-8:15pm shift Wednesday, Thursday and Friday, as well as a weekend day
  • Ability to stand for long periods of time
  • Ability to wear a mask for long periods of time
  • Solid interpersonal and communication skills
  • Friendly and outgoing, able to conduct oneself in a polite and professional manner in a variety of situations
  • Ability to assert oneself when needed in order to enforce policies and protect artwork
  • Ability to use good judgment and to respond to visitor feedback and inquiries
  • Experience with, knowledge of, appreciation for, or interest in visual art, especially contemporary

To apply, please submit a resume, cover letter, and work availability to [email protected], with "Gallery Ambassador" in the subject line.

Due to the volume of resumes we receive, we are regretfully unable to respond to phone calls and emails regarding the status of applications and the recruiting process.

Frontline Ambassador

Department: Visitor Experience

Salary: $15.00 hourly

The Frontline Ambassador position aims to create a welcoming and engaging experience for visitors that carries out the Hammer’s mission. A Frontline Ambassador is responsible for engaging with the public, answering questions, providing information about the exhibitions, and promoting membership. There are additional opportunities to assist with public programs in the Billy Wilder Theater, and assist with special events. This position reports to the Visitor Experience Manager with direction and oversight from Visitor Experience Leads.

Days/Hours: Approximately 15 hours/week, or as needed for operations.

Qualifications:

  • Registered UCLA undergraduate
  • Ability to work a variable schedule of 2-3 five hour shifts per week; Must be able to commit to Tuesday, Wednesday or Thursday 3:15–8:15 p.m.
  • Customer service experience/interest; prior retail, food service, hospitality, or museum work preferred
  • Excellent interpersonal and communication skills; able to conduct oneself in a polite and professional manner in a variety of situations
  • Ability to assert oneself when needed in order to enforce policies and protect artwork
  • Ability to use good judgment and to respond in handling crowds while remaining calm and presenting a professional demeanor
  • Ability to wear a mask for long periods of time
  • Experience with, knowledge of, appreciation for, or interest in visual art with emphasis on contemporary work

To apply please submit a resume, cover letter, and work availability to [email protected], with "Frontline Ambassador" in the subject line.

Due to the volume of resumes that we receive, we are regretfully unable to respond to phone calls and emails regarding the status of applications and the recruiting process.

Student Educator Program

Student Educators are paid UCLA students from diverse disciplines who lead tours for all audiences. Student Educators participate in mandatory summer training and extensive professional development throughout the year. As the museum’s core teaching staff, student educators lead public and private tours, support family programming, and assist with curator walk-throughs. Student Educators are hired in Spring Quarter for the following academic year. Please contact [email protected] for more information.