Director, Events and Visitor Experience
As a senior member of the Hammer's Advancement Team, the Director, Events and Visitor Experience oversees the design and implementation of a comprehensive event and engagement strategy that promotes increased visitation, affinity, and philanthropic support for the Museum. Leveraging the Hammer's distinctive mission, brand, and identity, this position creates events and experiences that successfully engage the full range of Museum constituents, from first-time visitors to top supporters.
Working closely with the Museum Director and Chief Advancement Officer, this position oversees the strategy, planning, and production of all onsite and offsite member and donor events, including the Museum's major annual fundraisers, the Gala in the Garden and the Kids' Art Museum Project (KAMP), which together generate over $2.5M in revenue each year. The position also provides broad oversight, coordination, and expertise in support of the full range of event activity across the Museum.
As supervisor of the Manager, Visitor Experience, this position provides overall vision and day-to-day direction of the Hammer's Visitor Experience team, which includes 5 full-time staff members and 90 student employees (27 FTE). As the public face of the Museum, this team is responsible for creating a welcoming, enjoyable, and safe museum experience for 250,000+ visitors each year. The Director, Events and Visitor Experience plays an especially key role in setting and reinforcing the Museum's standards for outstanding customer service in collaboration with the curatorial, programming, and facilities teams.
Application: visit UCLA Career Opportunities and search the campus job openings for Requisition #24637. Please submit online application as instructed. Due to the volume of resumes that we receive, we are regretfully unable to respond to phone calls and emails regarding the status of applications and the recruiting process.
UCLA STUDENT OPPORTUNITIES
Internships at the Hammer last a full academic year and are designed to help UCLA students develop strong professional skills in the arts and nonprofit fields. A full list of available opportunities will be posted here in September. Positions are usually offered in the following museum departments: academic programs, public engagement, curatorial, development and the office of the registrar. In the meantime, UCLA students can learn about other ways of getting involved at the museum by visiting http://hammer.ucla.edu/students/. Please contact email@example.com for more information.
Visitor Experience Representatives
Visitor Experience Representatives (VERs) activate public touchpoints throughout the Hammer—including inside the galleries, at the museum’s entrances, and at our programs and events. This paid student position is open to diverse majors and anyone comfortable engaging with the public. Working together, our team of 90 VERs facilitate the museum experience from checking visitors in to protecting the art, answering questions, ushering in our theater, and selling memberships. VE recruits throughout the year. To apply, please submit a resume, cover letter and your work availability to VEresumes@hammer.ucla.edu with “VER application” in the subject line.